Smart Order Capture
Legal

DMCA & Content Takedowns

Last updated: 2026-05-16

Pre-launch placeholder. This document has not yet been reviewed by counsel and is published so the user-facing flow exists end-to-end. The final version, signed off before public launch, will replace this text. Do not rely on it as a binding legal document yet.

smartordercapture respects intellectual-property rights and complies with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). This page explains how to send us a takedown notice and how the alleged infringer can respond with a counter-notice. It also covers takedowns under our Acceptable Use Policy.

Where this applies

User-uploaded content lives primarily in the marketplace (workflow templates, descriptions, author profiles, screenshots) and in abuse reports. The same notice-and-takedown process applies to all of these.

Sending a DMCA notice

To request removal of allegedly infringing content, email dmca@smartordercapture.com with the following. Missing any of these will delay or void your notice.

  1. Your physical or electronic signature.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material that is claimed to be infringing — specifically the URL on smartordercapture.com (e.g. a marketplace template URL).
  4. Your contact information (address, phone, email).
  5. A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner of the right that is allegedly infringed.

What happens after we receive a notice

  • We typically take down the identified material within 1 business day of receiving a valid notice.
  • We notify the user who uploaded it, including a copy of your notice.
  • We log the takedown in our public takedowns log (without your contact information) for transparency.
  • Repeat infringers (as defined in 17 U.S.C. § 512(i)) have their accounts terminated under our repeat-infringer policy.

Counter-notice (for the user whose content was taken down)

If your content was taken down and you believe it was a mistake, you can send a counter-notice to dmca@smartordercapture.com with:

  1. Your signature.
  2. Identification of the removed material and its URL before removal.
  3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed by mistake or misidentification.
  4. Your address, phone, and email, and a statement that you consent to the jurisdiction of the U.S. District Court for the District of Delaware (or your local district if you are outside the U.S.) and will accept service from the original complainant.

We will forward the counter-notice to the original complainant. If they do not file suit within 10 business days, we will restore the material.

AUP takedowns

For takedowns under our Acceptable Use Policy (denylisted automation, abuse, fraud), the process is similar but does not require the DMCA-specific elements above. Email abuse@smartordercapture.com or use the abuse form.

Designated agent

Pursuant to 17 U.S.C. § 512(c), the agent designated to receive DMCA notifications is:

smartordercapture, Inc. — DMCA Agent
Email: dmca@smartordercapture.com

We are registered with the U.S. Copyright Office (registration number TBD pending submission).